Shaping the next
generation of
Experience Leaders
Learn how to design, manage, and scale end-to-end experiences across products and services.
Upcoming sessions
AI Product Launch Lab
Un taller práctico en dos sesiones en directo donde condenso más de 15 años en Producto, UX y Estrategia junto con el sistema que uso hoy para construir PlanCanvas con IA.
Trabajamos las tres partes del sistema: estrategia antes de construir, construcción con IA (Cursor + Claude Code) y lanzamiento con go-to-market. 30% teoría, 70% práctica, limitado a 12 personas.
Fecha
19 y 26 de octubre · 18:00–21:00 (hora de España)
Instructor
Eugenia Jongewaard
Journey Management
Many organizations create journey maps with great value… but then don't know how to use them to make decisions, prioritize initiatives, or align teams. That's where Journey Management comes in.
In this workshop you'll learn how to move from static maps to a continuous practice that connects user insights with real product, service, and business decisions.
And the best part: we won't just cover the concept. We'll work with the most widely used tools for managing customer journeys in complex organizations.
Date
Coming soon
Instructor
Eugenia Jongewaard
Service Design with AI
Explore how to integrate AI tools into your service design practice and scale insights across your entire organization.
Date
To be confirmed
Instructor
Eugenia Jongewaard
Experience Metrics
Learn to measure experience with the most widely used metrics and methods, and how to connect experience data with business outcomes.
Date
To be confirmed
Instructor
Eugenia Jongewaard
Earn your certificate
Stand out and prove your skills with a completion certificate you can add to your CV or LinkedIn profile.
Past sessions
Journey Mapping
Learn to visualize the end-to-end customer experience with proven frameworks and hands-on exercises.
Date
To be confirmed
Instructor
Eugenia Jongewaard
Bring the training
to your team
I offer personalized training sessions for teams and organizations, tailored to your context, your challenges, and your level.