About me

Everything started with one book and my passion for building accessible web sites.

Since 2005 I’ve worked as UX Designer and CX Consultant for different clients around the world. I have engaged in speaking, teaching and academic consulting activities on Web Accessibility, User Experience and Customer Service.

I’ve worked 9 years at the leading customer service software company, Zendesk, being one of the first hires and contributing to their phenomenal growth going public in 2014. This is how I developed my career in Customer and Employee Experience and where I learned what a great work culture means.

Now based in Barcelona I am working full time at Nestle Global Digital Hub contributing to the organizational change towards a holistic user centricity mindset impacting 352K employees. Helping scale research practices across the organization enabling others to conduct their own research responsibly and effectively.

On my free time I love sharing knowledge about design and remote work on my YouTube channel UXTips as well as offering UX coaching sessions for people entering or transitioning to the field.