Since 2005 I’ve worked as UX Designer and CX Consultant for different clients around the world. I have engaged in speaking, teaching and academic consulting activities on Web Accessibility, User Experience and Customer Service.
I’ve worked 9 years at the leading customer service software company, Zendesk , being one of the first hires and contributing to their phenomenal growth going public in 2014. This is how I developed my career in Customer Experience and where I learned what a great work culture means.
Now based in Barcelona I am working full time at Nestle Global Digital Hub helping to improve the Employee Experience and UX maturity globally.
On my free time I love sharing knowledge about design and remote work on my YouTube channel UXTips. Yes! I have been a remote worker before the pandemic for more than 12 years! :)