— Eugenia Jongewaard

It’s a great pleasure to announce one of the most important launches that Zendesk.com – where I work – has done so far, not only for the new look and feel of the application but also for the usability and interaction improvement that it has.

“The new Zendesk provides customer service agents with rich information about the customer –the history of their tickets, if they’re active on the company forums, details about their organization – all within the same page they are using to work on the ticket.”

I invite you to take a look at this new article that talks about that: The New Zendesk: Simplicity

Is it possible for developers, designers and marketers to talk about designs without wanting to kill each other?. Let’s see this 20 minutes video about design critiques and how to give and receive feedback by Scott Berkun.

Yesterday I attended an interesting webinar by the UX company UserZoom.com so I would like to share with you the video and the link to the slides they showed during the event. The webinar was co-hosted with 3 special guests: Dave Garr Co-Founder, UserTesting.com – Andrew Mayfield, CEO, Optimal Workshop – Matt Paulus, Director of US Sales, UserZoom and it was great to hear Bill Albert, Director of Design & Usability Center at Bentley University and also author of the book “Measuring The User Experience” wich I highly recommend.